1. Introduction
This Privacy Policy explains how Starma IT (a trading name of MGM Network Services Ltd.) collects, uses, and protects personal data when communicating with clients and users via WhatsApp and other communication channels.
2. Information We Collect
When you contact us via WhatsApp or other messaging platforms, we may collect:
- Your phone number
- Your name (if provided)
- Message content and attachments (including images or documents)
- Any information you choose to share during communication
3. How We Use Your Information
We use this information to:
- Provide IT support and respond to enquiries
- Manage customer communication and service requests
- Improve our services
- Maintain records for support, security, and compliance purposes
4. Legal Basis for Processing
We process your data based on:
- Legitimate interest (providing support and responding to enquiries)
- Contractual necessity (where services are provided)
5. Data Sharing
We do not sell or share your personal data with third parties for marketing purposes.
Your data may be processed by trusted service providers, including:
- WhatsApp (Meta Platforms, Inc.)
- 3CX (communication platform provider)
These providers process data on our behalf to deliver communication services.
6. Data Retention
We retain communication data only as long as necessary for:
- Providing support
- Meeting legal or regulatory requirements
- Maintaining service records
7. Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss.
8. Your Rights
Under applicable data protection laws (including GDPR), you have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Request restriction of processing
To exercise your rights, contact us using the details below.
9. Contact Details
If you have any questions about this Privacy Policy or your data, please contact:
Email: licensing@starma.it
Website: https://starma.it
10. Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website.